Refund and Returns
Our company offers a 7-day return policy for all mirrors and furniture purchases. If for any reason you are not satisfied with your purchase, please contact our customer service team within 7 days of receiving your item to initiate a return.
Damaged in Transit Policy:
If your order is received in a damaged condition due to transit, we kindly request you to follow these steps:
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Photographic Evidence: Please take clear photographs of the damaged package and the contents. These photographs will serve as crucial evidence for our assessment.
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Contact Us: Reach out to our customer support team within 7 days of receiving the damaged item. You can contact us via email at [customer support email] or by calling +91-7972429126. Provide your order number, a brief description of the damage, and attach the photographs as evidence.
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Assessment: Our customer support team will review the provided evidence to determine the extent of the damage and verify the cause. We may require additional information to process your claim effectively.
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Return or Replacement: Depending on the assessment, we will either offer you a replacement for the damaged item or initiate a return process. If a replacement is available, we will send it to you at no extra cost. If a replacement is not available, we will guide you through the return process.
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Return Process: In the case of a return, we will provide you with a prepaid shipping label to return the damaged item. Please ensure the item is securely packaged and returned within 7 days from receiving the shipping label. Once we receive the damaged item, we will process your refund.
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Refund: Upon receiving the returned damaged item, we will inspect it to ensure it aligns with the provided evidence. If the item's condition matches the evidence, we will initiate a refund to your original payment method. Please allow 7 business days for the refund to reflect in your account.
